Copyright © 2011 Vista Credit. All Rights Reserved. Web Design by MC “G"

HOMEOWNER HOME

CUSTOMER SERVICE

PRODUCTS

HOMEOWNER FAQ’s

EQUIPMENT SERVICE

STILL HAVE A QUESTION?

 

Please contact us if your question is not answered below.

We are here to help.

 

 

 

General Inquiries

Q: What products and services qualify for financing with Vista Credit?

A: Most home improvement products and services costing $1,000-$10,000.

 

Q: How does home improvement financing work?

A: Vista Credit purchases the products and services you select from your supplier. You then make your monthly payment to us.

 

Q: Who owns the equipment?

A: Vista Credit owns the equipment unless you decide to purchase it.

 

Q. Where do I get my warranty and service?

A. Warranty and service matters are the responsibly of the installing DEALER.

 

Q. What are my payment options?

A. In order to keep our rates competitive, Vista Credit uses PAP (pre-authorized payment) to debit your monthly payment or you can pay via your monthly Enbridge gas bill.* If you want to change your current payment option, visit the UPDATE MY ACCOUNT page in the Customer Service section of this website.

 

Q. When is the first payment due and when is the amount withdrawn?

A. If paying by PAP, the 1st payment is due at the time of contract signature or the day the work is completed. The next payment is due on the 1st or the 15th depending on what you choose. If paying via the gas bill, your payment will be due on the first billing cycle after the work is completed.

 

Contract Options

 

Q. Can I purchase the equipment at any time?

A. Yes. The Vista contract can be paid off at any time by purchasing the equipment. Simply call our toll free number 1- 877-31VISTA(84782) and speak with a customer service representative, or complete the INFORMATION ON CONTRACT form in the Customer Service section of this website to find out more about your buyout options.

 

Q. What if I sell my house during the contract period?

A. The Vista contract can be transferred. Contact Vista when you plan to sell your home and make sure you make note of the financed or rented equipment in your purchase and sale documents. Vista will assist you in assigning the contract to the new homeowner or process a buy-out of the equipment. If you are moving, please visit visiting the MOVING section of this website and complete the on-line form.

 

Q: Can I cancel my agreement?

A: While the contracts are non-cancellable, you can purchase the equipment at any time or transfer the responsibilities to a subsequent homeowner. In some cases, and with Vista’s written permission, the equipment can also be moved to another location.

 

Q: What happens at the end of the agreement?

A: You will have an option at the end of your agreement to purchase the product/service at a price determined at the time you sign your contract. Your contract clearly outlines all the options available to you at the end of your agreement.

 

 

* At your option, Vista Credit’s charges will appear on the other companies section of your Enbridge Gas Distribution bill. These offers and claims are made by Vista Credit alone. Vista Credit is not owned by or affiliated with Enbridge Inc. or Enbridge Gas Distribution

 

HOMEOWNER FAQ’s